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Terms and Conditions

1. Price, Availability and Formation of Contract

The prices, publications and other information displayed on this website are an invitation to treat and not an offer for sale. Whilst NIACE endeavours to ensure accuracy of description, specifications and pricing, there may be occasions where errors arise. In addition to this, specifications and prices are subject to change without prior notice. Should such situations occur NIACE will contact you with a full explanation and corrected details. NIACE will allow you the opportunity to cancel your order in such circumstances. Prices are payable in Pounds Sterling, Euros or US Dollars. There will be no binding contract to supply unless or until NIACE accepts your order by dispatching it to you. You may place an order by one of the following methods of ordering:

  • Via the NIACE website
  • By e-mail:
  • By telephone:  +44 (0)870 600 2400
  • By fax:  +44 (0)870 600 2401
  • By post: send to Marston Book Services Ltd, 160 Eastern Avenue, Milton Park, Abingdon, Oxon, OX14 4SB

All prices quoted EXCLUDE postage and packing except the journals where p&p is included in the price.


2. Payment

2.1 Credit/debit card
NIACE accepts payment by credit/debit card (please note that we do not accept payment by American Express).  
Please Note: If you do not wish to give your credit/debit card details over the Internet, you can place your order and give your payment details over the telephone, by fax or by post.

2.2 Cheque/Postal Order

NIACE accepts payment by cheque/postal order.  Cheques should be made payable to NIACE for the full amount of the order, including postage and packing (for postage and packing rates please see our FAQ section)

2.3 Invoices

NIACE will invoice organisations for orders of £35.00 and above ($65.00 or €55.00).  Such orders must be on official headed paper or accompanied by an official order number.

Please Note: NIACE is a charity and requests that invoices are paid on receipt.

3. Delivery

If your order is accepted, NIACE will endeavour to dispatch your order within 5 working days of receipt to the specified delivery address unless NIACE notifies you otherwise within 5 working days of receipt of your order. Your credit/debit card will be debited on receipt of your order. Ownership of the goods will pass to you on either payment in full or dispatch of the goods, whichever is the later to occur. Risk will pass to you on delivery.

4. VAT

VAT will be charged where appropriate according to UK VAT regulations. For items despatched to destinations outside of the UK the customer must claim for any applicable exemptions or zero rating at the time of ordering, providing details and evidence of their VAT (or equivalent) registration, failing which any such VAT chargeable shall continue to apply. Where VAT has been charged on goods despatched to destinations outside of the UK NIACE will be unable to retrospectively cancel the VAT charged, and the invoiced value (including VAT) remains payable in full.

5. Cancellation and Returns

5.1 Under the provisions of the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations") if you are a consumer as defined in the Regulations (as opposed to being a business customer) and are situated in the European Economic Area you may cancel your order at any time before your order is delivered and up to 7 working days following the day after the day you receive your order. Notice of cancellation must be in writing by post, e-mail or fax to Marston Book Services Ltd, 160 Eastern Avenue, Milton Park, Abingdon, Oxon, OX14 4SB, , Fax : +44 (0)870 600 2401 giving full order details. This right does not extend to any perishable items, sealed audio or video recordings or computer software (which have been unsealed), newspapers, periodicals or magazines. Should you wish to return goods in reliance upon the Regulations you must do so at your own expense and the goods must be in new and unused, mint condition. You must return them by recorded delivery with adequate packing and insurance cover within 14 working days of receipt so that NIACE can credit you with the total amount of your order. Upon satisfactory and timely receipt NIACE will credit your credit card (or otherwise refund) the total amount of your order.

5.2 In addition to your rights in clause 5.1 NIACE will accept goods for return within 28 days of receipt by you if:

5.2.1 NIACE sends the wrong goods to you, in which case upon the return of such goods to NIACE, NIACE will (at its option) refund the price to you (including postage costs) or send you the correct goods;

5.2.2 the goods were found to be damaged on receipt in which case upon return of such goods to NIACE, NIACE will (at its option) either replace the goods or give you a full refund (including postage costs). 

5.2.3 the goods were found to be damaged on receipt in which case upon return of such goods to NIACE, NIACE will (at its option) either replace the goods or give you a full refund (including postage costs).

Provided the above conditions are met NIACE will refund the cost of all such returns provided the goods are returned by registered post. The goods which you return remain your property, and at your risk, until NIACE has received them.

Please allow 14 days (in addition to delivery time) for NIACE to process the return or refund. Please allow 28 days (in addition to delivery time) for an overseas order.

5.3 Refunds will be given in the same tender type as the original payment.

5.4 Ebooks – ebook products purchased from the NIACE ebooks website at (launched July 2011) may not be returned once purchased. Any technical problems experienced with downloading purchased files should be reported via the ‘contact us’ page on the NIACE ebooks website.

6. Advance Orders

NIACE accepts advance orders for items that are not yet published. Please note that your account will be debited immediately on receipt of your order except when:

  • A credit/debit card order is received by methods other than the website for forthcoming publications alone. In this case credit/debit card details will be kept until publication.
  • An organisation requires an invoice. Upon publication the organisation will be invoiced for the order.

Advance orders will be dispatched upon publication.

Please see our Forthcoming Publications Section.


7. Privacy Policy

Please see NIACE's privacy policy with regard to how NIACE will use the information you provide.


8. Links

NIACE accepts no responsibility for the contents of any sites which may be linked to this website and it does not endorse such websites.


9. Information

NIACE tries to ensure that the material and information comprised on this website is accurate and up to date but it will have no liability in respect of such material and information or for its use.


10. Jurisdiction and Law

Contracts between you and NIACE are governed by and shall be construed in accordance with English law with English courts having jurisdiction subject to any contrary rights you may have if you are a consumer.

© 2001 NIACE. All Rights Reserved. All Trade Marks recognised.


21 De Montfort Street
United Kingdom

Registered Charity  number 1002775
A company limited by guarantee, registration number 260332



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