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Book Shop FAQs



What are the Shipping charges?

Order total (UK) Shipping Charge
 <= 30 £3.00
 > £30 and <= £50 £4.00
 > £50 and <= £100 £5.00
 > £100 and <= £150 £7.00
 > £150 and <= £200 £9.00

 

Order total (Overseas) Shipping Charge
 <= 50 £12.50
 > £50 and <= £100 £25.00
 > £100 and <= £150 £37.50
 > £150 and <= £200 £50.00
 > £200 and <= £250 £62.50
 > £250 and <= £300 £75.00
 > £300 and <= £350 £87.50
 > £350 and <= £400 £100.00
 > £400 and <= £450 £112.50
 > £450 and <= £500 £125.00
 > £500 and <= £550 £137.50
 > £550 and <= £600 £150.00
 > £600 and <= £650 £162.50
 > £650 and <= £700 £175.00
 > £700 £200.00

Journals have shipping charges included on the price.

There is a small charge of £3 when ordering hard copies of free resources.

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Is it secure to pay for books using a credit card?
Yes.  When you enter your credit card details, you are connected to a secure server at a company called PayPoint.  At no time are your credit card details accessible by NIACE. PayPoint provides all the security required for the transmission and storage of card details using SSL, encryption minimum 40 bit and firewalls.

Shopping using a card has now become an accepted way to pay for goods or services. We are all comfortable with handing our card to a shop assistant or waiter, or giving our card details to someone on the other end of the telephone.

For many people however putting card details into a web site is still uncomfortable, as we are not sure what is happening to the information we are submitting or where it is going.

When you shop with a merchant who uses PayPoint you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.

PayPoint guarantees that it will never:

  • Pass on your financial details.
  • Pass on any personal information gathered when you place an order.
  • Sell or rent your details, you will never receive junk mail as a result of using PayPoint.
  • Leave invasive technologies such as cookies on your machine.
  • Exploit your details in any way.

If you would like more information please visit their website http://www.paypoint.com Or email mailto:info@paypoint.com

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What is PayPoint?
PayPoint is a secure, online, real-time payment service provider, supporting all major credit and debit cards with the (major) UK acquiring banks for Visa, Mastercard, Switch, Solo, Delta, JCB, American Express and Diners Club. (However, please note that NIACE does not accept American Express.)

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Can I pay using a currency other than Sterling?
Yes, overseas customers can remit in Euros or US dollars or sterling.
 

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Can I order goods online without using a credit card?
Yes, but only if you want to pay via cheque.  The ordering process is exactly the same, but when you get to the Payment Page, you select the ". Cheque/Money order " option. You then print out a copy of your order and post it along with your cheque to NIACE.

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If I'm paying by cheque, who do I send it to?
Write your order number on the back of the cheque/money order and post it (along with a copy of your order) to:
NIACE Publications
PO Box 170
Ashford
TN24 0ZX

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Can I order online and pay via invoice?
No.

If you want NIACE to invoice you then you will not be able to use the online shop. Instead, you will need to post or fax your purchase order for the full amount to NIACE.

NIACE will invoice organisations for orders of £35.00 and above ($65.00 or €55.00). Such orders must be on official headed paper or accompanied by an official order number. Please Note: NIACE is a charity and requests that invoices are paid on receipt.

NIACE Publications
PO Box 170
Ashford
TN24 0ZX
Phone +44 (0)870 600 2400
Fax +44(0)870 600 2401
niaceorders@omsg.co.uk

 

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When will my books be delivered?
We will endeavour to dispatch your order within 5 working days of receipt to the specified delivery address. If you goods have not arrived within 15 working days, please contact niacecustomerservice@omsg.co.uk quoting your order number (which can be found on your confirmation email). 

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Can I place advanced orders for books which have not yet been published?
Yes.  However, please note that if you do this using a credit card via the website, your account will be debited straight away.

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Can I remove an item once it is in my shopping basket?
Yes.  Each item in your shopping basket comes with a "remove" icon (rubbish can).  Click on this to remove the item from the basket.  You can also change the quantity of an item in your shopping basket, by entering a new amount and clicking "Update Shopping Cart".

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How do I view what is in my shopping basket?
There are two ways to view the contents of your shopping basket:

  • click on the "My Basket" link.  at the top of the page
  • click on the "View Basket " link in the "My Basket" tab on the right of the page

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Will my personal details and email address be kept secure?
Yes.  PayPoint guarantees that it will never:

  • Pass on your financial details.
  • Pass on any personal information gathered when you place an order.
  • Sell or rent your details, you will never receive junk mail as a result of using PayPoint.
  • Leave invasive technologies such as cookies on your machine.
  • Exploit your details in any way.

At no time does NIACE get to see your credit card details, however,  your name, address and email address may be stored on out database for data processing purposes.  NIACE is registered under the Data Protection Act (1984).

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How do I get more information about a publication?
For enquiries about the content or nature of a publication please contact publications@niace.org.uk.  

If your enquiry is about an order you have already placed, then contact niacecustomerservice@omsg.co.uk 

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What happens if a title is out of stock?
The online shop is not currently linked to a stock control system, and occasionally a title may be out of print. If this happens then you will be refunded the full amount of the title.  The way you are refunded, will depend on the way you elected to pay for the order:

If you paid via credit/debit card you will be issued with a full refund.  The appropriate amount will be refunded straight back onto your credit/debit card within 5 working days of NIACE receiving your order.

If you paid via cheque, then a refund will be posted to you in the form of a cheque made out for the appropriate amount.

If you paid via invoice, then you will be issued with a credit note for the appropriate amount. 

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Can I return my goods.
Yes. If you are purchasing goods from this site as a UK based consumer (as opposed to being a business customer) then under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to an unconditional right to cancel this order within 7-working days of receipt of goods. (In law Saturdays, Sundays and public holidays are not counted as working days). 

Should you wish to cancel your order and return the goods as within the limitations defined above, you may do so but goods must be returned at your own expense in new and in unused, mint condition and must be returned by recorded delivery with adequate packing and sufficient insurance cover within 14 working days of receipt.

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